01Getting started
Understand the service before creating an order.
Getting started
Understand the service before creating an order.
Help Centre
USDC buying and selling help.
Find clear guidance about bank transfers, Ethereum wallets, quotes, verification and order tracking before you act.A-PFI Help Centre
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Search clear answers about buying, selling, payments, verification, and support.Search runs locally on this page — A-PFI does not submit your query.Type at least 3 characters to search.
Quick answers
Most asked questions
The questions customers ask most often before or during an order.01Getting startedDo I need an account?
No customer password account is required. Your email is verified with a one-time code, and sensitive order details require a new purpose-specific code.
Help article02Quotes, fees & limitsWhen is a Buy price final?
Your fiat amount is fixed. The USDC value shown first is an estimate; the final amount is calculated when your bank transfer is confirmed as received.
Help article03Quotes, fees & limitsWhen is a Sell price final?
The USDC amount and fiat quote are fixed when the order is created and remain valid until the displayed deadline. A late transfer may require a new quote or another resolution.
Help article04Payments & order trackingWhat reference goes on my bank transfer?
Use the public order reference exactly as shown in your secure instructions. It lets us securely match your transfer to your order.
Help article05USDC, Ethereum & walletsWhich USDC network can I use?
When an order route is available, it specifies native USDC on Ethereum mainnet. Use only the network and exact token shown in your order; never substitute another chain or token.
Help article06Payments & order trackingHow long does an order take?
Timing depends on banking hours, blockchain conditions, required checks, and whether more information is needed. Any displayed time is an estimate, not a guarantee.
Help article07Identity & verificationWhy might KYC be requested?
Identity verification or additional information may be required before payout. The secure portal explains exactly what is needed.
Help article08Payments & order trackingCan I track an order without logging in?
You can request a limited status view with the public order reference and relevant wallet. Full details still require an email code.
Help article09Payments & order trackingWhat if I sent the wrong amount or network?
Do not send a second payment. Open a support ticket with your order reference. Recovery is not guaranteed and may involve additional cost.
Help article10Email & supportHow do I contact support?
Use the Support portal. It verifies your email and keeps the conversation attached to the correct customer and order context.
Help articleComplete help library
Browse every answer
01
02Quotes, fees & limits
Rates, charges, quote timing, and order limits.
Quotes, fees & limits
Rates, charges, quote timing, and order limits.
03Buying USDC
From your bank transfer to your destination wallet.
Buying USDC
From your bank transfer to your destination wallet.
04Selling USDC
Send the exact transfer and receive a bank payout.
Selling USDC
Send the exact transfer and receive a bank payout.
05Payments & order tracking
Bank transfers, status, cancellation, payout, and recovery.
Payments & order tracking
Bank transfers, status, cancellation, payout, and recovery.
06USDC, Ethereum & wallets
The exact token, network, wallet, and transfer evidence.
USDC, Ethereum & wallets
The exact token, network, wallet, and transfer evidence.
07Identity & verification
KYC, phone photos, and additional information.
Identity & verification
KYC, phone photos, and additional information.
08Email & support
One-time codes, tickets, messages, and safe attachments.
Email & support
One-time codes, tickets, messages, and safe attachments.
09Safety, privacy & availability
Protect your data and resolve access or availability problems.
Safety, privacy & availability
Protect your data and resolve access or availability problems.