The operating agreement
Policies written to be read.
These documents explain how orders, personal information, verification, fees, cancellations, and exceptional transfers are handled. Published versions are clearly identified.
AML and KYC Policy
We may request identity verification or additional information for any Buy or Sell order. A request may include legal name, date of birth, residential…
02Buy Bank-Arrival Pricing
For a Buy order, the fiat amount is fixed and the first USDC amount shown is an estimate. It is not a guaranteed payout amount. The final conversion is…
03Support and Complaints
The secure Support portal is the customer contact channel. Verify the same email used for the order, choose the relevant category, include the public order…
04Cookie Policy
The site uses essential cookies or equivalent browser storage only where needed to protect sessions, remember language, prevent cross-site request forgery,…
05Fees, Spreads and Processing
Each quote displays the applicable reference rate, customer rate, spread, percentage fee, fixed fee, network fee, and whether a charge is included, deducted,…
06Privacy Policy
Ascendant Asset Management processes information needed to quote, create, verify, operate, secure, and support orders. This may include email address,…
07Prohibited Use and Jurisdictions
Do not use the service for unlawful activity, fraud, sanctions evasion, money laundering, terrorist financing, stolen property, ransomware, deception, market…
08Refund and Cancellation Policy
An un-funded order may generally be cancelled before processing starts. Once bank funds or USDC have been sent, cancellation is not automatic because…
09Risk Disclosure
USDC and the systems used to transfer it involve material risk. USDC can trade above or below its intended value, an issuer or reserve arrangement can fail,…
10Sell Fixed Quote and Expiry
A Sell quote fixes the specified USDC amount, fiat payout, rate, spread, and fees until the expiry shown in the order. The quote applies only when the USDC…
11Terms and Conditions
These terms govern use of the services provided under the name Ascendant Asset Management. The service lets an eligible customer request an exchange between…
12Wrong Token or Network Policy
Send only native USDC using the exact network, token contract, company address, and amount displayed in the secure order instructions. Similar names, bridged…