Support and Complaints

The secure Support portal is the customer contact channel. Verify the same email used for the order, choose the relevant category, include the public order reference, describe the issue, and attach only requested information. Never send a password, seed phrase, private key, or one-time verification code.

We acknowledge tickets in the portal and may request more information. A complaint should explain the desired resolution and relevant dates or transactions. The ticket status shows whether the request is being considered or waiting for you. Completing support verification does not grant access to order or KYC details; those actions require their own verification session.