Refund and Cancellation Policy

An un-funded order may generally be cancelled before processing starts. Once bank funds or USDC have been sent, cancellation is not automatic because transfers may be irreversible and compliance or reconciliation checks may be required. Contact Support with the public order reference; do not send replacement funds unless instructed.

Where a refund is approved, it will normally be returned to the verified source or another legally permitted destination after required checks. Bank, network, recovery, and third-party charges may be deducted when displayed or allowed by law. A refund status is not confirmation of receipt by the destination. Incorrect, duplicate, recalled, partial, excess, or third-party payments are handled as exceptions and may take longer.