AML and KYC Policy

We may request identity verification or additional information for any Buy or Sell order. A request may include legal name, date of birth, residential address, document country, passport, national identity card or driving licence, front and back images, a photograph holding the document beside the face, source or proof of funds, transaction purpose, bank statement, or wallet-ownership evidence.

Submitting information does not guarantee approval. We may request clearer or additional material, place the order on hold, reject it, or take action required by applicable law or security and risk requirements. Customers must not impersonate another person, use stolen funds, conceal a third-party payer, evade sanctions or restrictions, or split activity to avoid checks.

KYC status is shown separately from payment status. Payment confirmation does not constitute KYC approval, and KYC approval is not a guarantee that an order will complete. Sensitive documents are encrypted and access is logged. This policy does not by itself indicate regulatory authorisation or guarantee eligibility.