Privacy Policy

Ascendant Asset Management processes information needed to quote, create, verify, operate, secure, and support orders. This may include email address, identity and address details, date of birth, bank and wallet information, transaction references, support messages, uploaded documents, device and security signals, and order history.

We use this information to perform requested services, protect customers and the platform, keep financial and audit records, respond to support requests, and meet applicable legal obligations. Access is restricted to authorised service functions. Sensitive fields and uploaded files are encrypted, stored outside the public web directory, and access is logged. We do not sell personal information or send financial, KYC, wallet, or order data to advertising analytics.

Information is retained for the configured period and longer when a legal hold or applicable recordkeeping duty requires it. Because financial and audit history must remain reliable, some records cannot be erased immediately. Service providers such as hosting, email, rate, banking, compliance, or blockchain infrastructure may process the minimum information needed for their function.

Subject to applicable law, you may request access, correction, restriction, portability, objection, or deletion through Support. We will verify the requester before disclosing protected information. Some records cannot be erased while applicable financial, legal, security, or recordkeeping duties remain.